SHIPPING & RETURNS

Shipping Policy

Effective Date: 21/08/23

Thank you for choosing Okaami. We are committed to delivering your products promptly and efficiently. This shipping policy outlines the details of our shipping process to provide you with a clear understanding of what to expect when you place an order with us.

1. Order Processing Time:

1.1. We strive to process and prepare your order for shipment within 1-2 business days from the date of your order placement.

2. Shipping Methods:

2.1. Shipping times and costs may vary depending on your location.

3. Shipping Time Frames:

3.1. Shipping times depend on your location. Estimated shipping times are as follows:

America: 12-14 business days
Europe and UK: 5-7 business days

3.2. Please note that these are estimated shipping times and are subject to change due to factors beyond our control, such as weather conditions and courier delays.

4. Notifications:

4.1. Once your order is shipped, you will receive a shipping confirmation email.

5. Shipping Costs:

5.1. Shipping costs are calculated based on the weight of your order and your location. Shipping costs will be displayed during the checkout process before you complete your purchase.

6. International Shipping:

6.1. We offer international shipping to select countries. International shipping times and costs may vary. Any customs duties, taxes, or import fees imposed by your country's customs authority are your responsibility.

7. Address Accuracy:

7.1. Please ensure that your shipping address is accurate and complete. We are not responsible for delays or delivery issues resulting from incorrect or incomplete addresses provided by the customer.

8. Lost or Damaged Shipments:

8.1. In the rare event that your shipment is lost or arrives damaged, please contact us at okaami.88@gmail.com within 48 hours of receiving your order. We will work with you to resolve the issue and ensure your satisfaction.

9. Changes to Shipping Policy:

9.1. We reserve the right to modify or update this shipping policy at any time. Changes will be posted on our website, and the effective date will be updated accordingly.

10. Contact Us:

10.1. If you have any questions or concerns about our shipping policy, please contact our customer support team at okaami.88@gmail.com. We are here to assist you.

By placing an order with Okaami, you agree to the terms outlined in this shipping policy.

Return & Exchange Policy

Thank you for choosing Okaami Candles. We value your satisfaction and want to ensure you have a positive experience with our products/services. Please take a moment to review our refund policy below

30 Day Money-Back Guarantee

We are proud to offer a 30-day money-back guarantee on all our products/services. If you are not completely satisfied with your purchase, you can request a refund within 30 days from the date of purchase. This guarantee applies to the following conditions:

You are within the 30-day period from the date of purchase.
The product/service was purchased directly from Okaami.
The product/service is in its original condition and has not been altered or damaged.

Refund Process

To request a refund, please follow these steps:

Contact our customer support team at okaami.88 and provide your order details and reason for the refund request.
Our team will review your request and may ask for additional information.
If your refund request is approved, we will initiate the refund process.

Upon your approval of your refund request, you will receive a full refund of the purchase price to your original payment method.

Processing Time

Refunds will be processed within 2-3 days from the date of approval. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.

Damaged Items

Reporting damaged items

If you receive a product that is damaged during transit or has a manufacturing defect, please follow these steps::

Contact our customer support team at okaami.88@gmail.com within 48 hours of receiving the item.
Provide your order details, clear photos or videos showcasing the damage, and a brief description of the issue.
Our team will review your request and guide you through the next steps.

Eligibility

To be eligible for a refund due to damaged items, please ensure the following:

You reported the issue within 48 hours of receiving the item.
You have provided clear photographic or video evidence of the damage.
The damage is not a result of misuse, mishandling, or alterations to the product.

Upon approval of your damaged item refund request, you have the following options:

Replacement: We will send you a replacement of the same item, free of charge.
Refund: Receive a full refund of the purchase price to your original payment method.